What are cookies?

A cookie is a small file of letters and numbers that is stored in the user's browser when accessing certain web pages. The use of the term "cookie" in this policy also refers to similar technologies that allow data to be stored and retrieved on a device, such as Local Shared Objects (or Flash Cookies) and Web Beacons (or Bugs). Cookies can be "session" cookies, which are deleted when the session with the website ends, or "persistent" cookies, which remain on your computer for a specific period of time defined by the cookie provider. Cookies can also be first-party cookies, when they are managed by the domain the user accesses to request the service, or third-party cookies, which are sent to the user's device from a domain different from the one they accessed. WHAT TYPE OF COOKIES DOES THIS WEBSITE USE? This website stores both first-party and third-party cookies in order to adapt the content to your interests and facilitate your browsing. First-party cookies: Technical cookies: These cookies are used to control traffic and ensure proper data communication, maintain settings, identify browsing sessions (allowing servers to recognize, even when moving from one page to another, that it is the same user's browsing session), access restricted areas, and use security features during navigation. Without them, navigation would not be consistent. These are session cookies. Functional cookies: These cookies record information about user preferences, allowing the website to be adapted (language preferences, browser used to access the service, regional settings, etc.). These cookies are both session and persistent. Third-party cookies: This website collects statistical information about the user by storing cookies on the visitor's hard drive. To collect this information and process it statistically for BBVA, Google Analytics services are used. This means that the collection and storage of this information (hereinafter, the procedures) is carried out using cookies directly between the user's browser and the Google Analytics server. When the user reconnects to this website, the server will recognize the number stored in the cookie, as indicated, providing the aforementioned anonymous information. These procedures are managed and controlled exclusively by Google Analytics. If you wish to view Google Analytics' privacy statement and cookie policy, you can do so at this address: https://support.google.com/analytics/answer/(605) 6930592?hl=es. Cookies that may identify the user.

This website uses third-party analytics cookies that store data that could identify the user, such as the IP address of the user's device. However, in the case of this website's cookies, this data is not used to identify the user. It is only stored in aggregate and anonymous form for the purpose of conducting strictly statistical analyses on the number of visitors and the most visited content, in order to improve the website and increase the effectiveness of its online presence. If you wish to uninstall these types of cookies from your device, please see the section "How can I revoke consent for the use of cookies? How can I disable cookies?" You can also exercise your rights of access, rectification, objection, and erasure by writing to P.O. Box 1598, Customer Service Department, or any of the Bank's branches.

HOW CAN I REVOKE MY CONSENT FOR THE USE OF COOKIES?

HOW CAN I DISABLE COOKIES?

Users can revoke their consent to the use of cookies at any time by disabling or deleting them through their browser's privacy/security settings. For more information, we recommend consulting your browser's help section on managing cookies.

Internet Explorer: http://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies

Mozilla Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Google Chrome: https://support.google.com/chrome/answer/95647?hl=es

Safari: http://support.apple.com/kb/HT1677?viewlocale=es_ES

If you delete or disable cookies, some features of this website may not be available or may not function optimally.